On Wear OS, in-app purchases (IAP) may occasionally fail due to system-level issues.
Here’s what to try:
- Make sure your watch is connected to the Internet. You can test this by searching for an app on the Play Store directly from the watch.
- Try making the purchase again directly from the watch.
- If you get a black screen, make the back gesture and retry several times until the purchase screen loads.
- Restart the watch and try again if needed.
On your phone, restart the app and repeat the purchase process. The same purchase unlocks content on both devices—you won't be charged twice.
If the issue persists, feel free to contact our support team.